Although the quality of the symptom is crucial, time also plays a role in
troubleshooting due to the ongoing impact.
This critical success factor measures how long it took to
clarify and prioritize the symptom.
It measures from the start of the exercise
until the latest prioritization.
If the step took a long time, it might indicate unfocused
thinking or discussions.
Before thoroughly clarifying the symptom, you might have
focused on the facts and causes.
Your real-life applications may require more time to understand
the observable symptom clearly.
Here, in the simulated environment, you should aim for the 20 minutes threshold.