WEBVTT

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Although the quality of the symptom
is crucial, time also plays a role in

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troubleshooting due to the ongoing impact.

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This critical success factor
measures how long it took to

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clarify and prioritize the symptom.

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It measures from the start of the exercise

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until the latest prioritization.

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If the step took a long time,
it might indicate unfocused

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thinking or discussions.

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Before thoroughly clarifying
the symptom, you might have

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focused on the facts and causes.

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Your real-life applications may
require more time to understand

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the observable symptom clearly.

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Here, in the simulated environment, you
should aim for the 20 minutes threshold.