Although the quality of facts is crucial, time also plays a role in
troubleshooting due to the ongoing impact.
This critical success factor measures how long it took from
the recording of the first fact
until the last fact.
Collecting these facts should be executed mechanically, as it doesn't require
technical expertise to go through the questions with determination.
Your result may be different from the ideal.
For example, like here, when gathering facts started while still working on
identifying the prioritized symptom.
A clearly defined symptom will serve as a focus or anchor for your facts
gathering and should therefore be complete before moving into the facts step.
Therefore, staying focused on fact-gathering before moving on to
the next step in your investigation indicates your ability to make
the most of available information.
Your real-life applications may require you to gather additional
facts beyond these minimum requirements consuming extra time.
Here, in the simulated environment, you should aim for the 10 minutes threshold.