WEBVTT

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Although the quality of facts is
crucial, time also plays a role in

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troubleshooting due to the ongoing impact.

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This critical success factor
measures how long it took from

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the recording of the first fact

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until the last fact.

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Collecting these facts should be executed
mechanically, as it doesn't require

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technical expertise to go through
the questions with determination.

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Your result may be
different from the ideal.

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For example, like here, when gathering
facts started while still working on

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identifying the prioritized symptom.

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A clearly defined symptom will serve
as a focus or anchor for your facts

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gathering and should therefore be complete
before moving into the facts step.

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Therefore, staying focused on
fact-gathering before moving on to

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the next step in your investigation
indicates your ability to make

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the most of available information.

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Your real-life applications may
require you to gather additional

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facts beyond these minimum
requirements consuming extra time.

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Here, in the simulated environment, you
should aim for the 10 minutes threshold.