WEBVTT

1
00:00:01.000 --> 00:00:05.030
Recording possible causes in the
first and, at best, only iteration

2
00:00:05.030 --> 00:00:08.039
is a relatively mechanical
task if the facts are accurate.

3
00:00:08.537 --> 00:00:11.187
Go through each fact pair
and record relevant possible

4
00:00:11.187 --> 00:00:12.577
causes without discussion.

5
00:00:13.087 --> 00:00:14.807
Then rate their likelihood and order them.

6
00:00:15.780 --> 00:00:18.460
This critical success factor
measures the time between

7
00:00:18.460 --> 00:00:20.370
registering the first possible cause

8
00:00:21.071 --> 00:00:24.791
and performing the first cause-related
action to confirm or fix the issue.

9
00:00:26.024 --> 00:00:29.144
If the step takes a long time, it
may be because you are discussing

10
00:00:29.144 --> 00:00:32.484
the possible causes in too much
detail instead of just listing them.

11
00:00:33.495 --> 00:00:37.115
Actions like checking for similar
systems and restarting the system are not

12
00:00:37.115 --> 00:00:41.725
considered cause-related actions, however,
checking cables is related to considering

13
00:00:41.725 --> 00:00:43.395
cables to be causing the problem.

14
00:00:44.650 --> 00:00:48.300
Your score is negative if you performed
the first cause-related action before

15
00:00:48.300 --> 00:00:50.250
registering the first possible cause.