Recording possible causes in the first and, at best, only iteration
is a relatively mechanical task if the facts are accurate.
Go through each fact pair and record relevant possible
causes without discussion.
Then rate their likelihood and order them.
This critical success factor measures the time between
registering the first possible cause
and performing the first cause-related action to confirm or fix the issue.
If the step takes a long time, it may be because you are discussing
the possible causes in too much detail instead of just listing them.
Actions like checking for similar systems and restarting the system are not
considered cause-related actions, however, checking cables is related to considering
cables to be causing the problem.
Your score is negative if you performed the first cause-related action before
registering the first possible cause.