WEBVTT

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The capture of essential facts
in the areas of WHAT, WHERE, and

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WHEN  is critical for an improved
understanding of the situation and

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serves as the foundation for effective
cause generation and evaluation

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in the next step of your analysis.

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Building meaningful pairs of
"Not Working" and "Working"

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information provides contrast and
focus on relevant information.

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The feedback presented in this view
indicates the accuracy of your facts

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compared to the sample resolution
- marking where you might want to

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pay attention to a specific entry.

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Practice probing for information
in the "Working" column to

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boost your effectiveness and
provide a solid foundation for

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the next steps in your analysis.